Contact support

#Write to us

Email support@countdat.com. A person on the team will reply.

For plans, teams or the probe pilot, write to sales@countdat.com.

#When to reach out

• You can't sign in after trying the steps in Signing in & passkeys.
• Something keeps failing after the fixes in Troubleshooting.
• An answer looks wrong and Show the working doesn't explain why.
• You think your account's security may be at risk - put that in the subject line.

#What to include

• The counter's name - and the answer, job, alert or button, if it's about one.
• Your device, operating system and browser.
• What you expected, what happened, and the steps to get there.
• A screenshot or screen recording.
• For an answer: the downloaded .sql file from Show the working.