Signing in & passkeys

#Ways to sign in

• Google, Apple or email - whichever you signed up with.
• A passkey - a key stored on your device, unlocked with Face ID, Touch ID, Windows Hello or your device PIN.

A password is a secret you type and can forget, reuse or have phished. A passkey pairs your device with your fingerprint, face or PIN, so sign-in is faster and can't be phished.

#Recovering a lost passkey

If you've changed phones, cleared your device, or the passkey prompt keeps failing:

1. Start from the sign-in page. Enter your email address.
2. Choose Forgot / Lost passkey when the passkey prompt appears and can't be completed.
3. Open the recovery email. Countdat sends a secure, time-limited link to that address. Click it.
4. Create a new passkey. Approve the prompt on your device. Once it's created, you're signed in.

#Still can't sign in?

Email support@countdat.com with the address you sign in with and what you see on screen. If you think someone else has access to your account, say so in the subject line.